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Learn from Georgia

Learn from Georgia
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One of the major obstacles to the development of the affairs of the country and the business of the people is the complexity of the administrative and governmental processes, which not only have found solutions to not only European countries, but also some neighboring countries.

In a short lesson, along with a number of cooperative managers to expand cooperative activities with economic and productive activities in Georgia and with a view to expanding exports to the country, along with the capacities and benefits that exist for businesses, especially in the tourism and services sector The topic that attracted more than anything else was the great success of Georgia in improving the business environment, developing and attracting foreign investment, and launching and activating businesses using the e-government program and developing the services based on ICT.

The result of Georgia’s successful actions in this area, which has often started or accelerated over the past ten years, includes the eighth place in business freedom, price stability and government support from the private sector, the ninth rank in e-government deployment, high success in The attraction of foreign investment, in particular from Turkey, China, Azerbaijan and the United Kingdom, has reached an inflation rate of 2.8 percent, and ranked the world’s nineteenth largest in the world’s free trade and economic governance, and the third most secure country in the world in 2017.

A very fitting and effective action that has made it possible to provide quick services to the people, citizens, foreign investors and economic activists, is to establish a major service center for people in all areas required. The name of this center, which is located on the ground floor of the Ministry of Economic Development and Development, is the Public Service Hall (P.S.H.), or public service corridor; the place we call “single window” in Iran.

But the feature of this center is that all services, facilities and aids that various organizations and organizations, such as water, electricity, gas, registration of documents, registration of civil status, passport, numbering of various types of sales and services, registration of companies, obtaining licenses and Work and use of banking facilities, insurance services, taxes, customs and the like are provided directly to applicants in the shortest possible time.

In this hall, there are almost 100 tables with 200 monitors versus the opposite, and there are different departments and service posts; about 200 staff behind the tables with enough information, skills and training, and information, and in front of them Clients will submit their application. Immediately, the requested information, along with the profile of the applicant, is entered into the system. If the person was eligible and the document was complete, he or she will be issued an immediate license or certificate.

At the entrance to the center there are about 10 small miniature booths for taking personal photographs that everyone needed, where the image is logged in and used.

Iranian friends who used the service said they would be registered for 10 to 15 minutes in a short time and will be called in 15 minutes by car and property. Similar service offices of the same center operate on a smaller scale in all governorates of Georgia.

It seems that we in Iran are deeply needed to create such a central place in order to reward customers, reduce administrative costs and reduce costs. One of the major achievements of such a set would be to promote transparency in all areas and eliminate any bribes, party games, abuse and misconduct among government employees, along with human resource productivity by clearly measuring the amount of services provided by each One of the staff and operators increases, thus identifying inefficient and overhead forces.

Among other valuable results of this measure is the improvement of the relationship and the trust of the people in the state and the growth of social capital that it needs more than ever.

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